Difference between revisions of "End of Life"

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(But it has your name as Creator, surely that means it is legitimate?)
 
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= End of Life =
 
= End of Life =
 +
 +
Policy effective February 20th, 2015. This policy only applies to K.R. Engineering products that were originally released prior to 2011.
  
 
== Summary ==
 
== Summary ==
  
If you were sent here following a customer service request, then you have purchased a very old, possibly counterfeit, product from a used junk dealer (someone other than us who was selling what they allege to be "used" game tables). You may wish to request a refund from the person you purchased it from if it was a recent purchase, or if you choose, you can upgrade it to a brand new, guaranteed legitimate table through our [[#Amnesty Program|Amnesty Program]]. We know this is upsetting and is a hassle for everyone involved, but we unfortunately do not have the ability to prevent this sort of thing from happening. What we can do, however, is [[#Amnesty Program|credit you the amount you spent on the bad product to be applied towards a legitimate product]]. We do this at our own expense because we understand that Linden Lab has made it difficult for consumers to determine what is and is not a legitimate product on the Marketplace, and we empathize with consumers who have been taken advantage of by unethical sellers on Marketplace.
+
In an effort to combat the rampant piracy in Second Life as a result of numerous bugs in the Second Life server code, we have implemented a policy of only supporting very old K.R. Engineering products that have a verifiable provenance. '''This does NOT apply to newer K.R. Engineering products that have a "Gaming.SL" logo on them (games purchased since 2011).''' This only applies to games that were released in 2010 or older. What this means is that we must be able to trace the purchase of your game back to us originally, or it is considered unsupported.
  
== Amnesty Program ==
+
Ways we can verify your table is not pirated:
 +
* An original purchase transaction for you. We keep all of our transaction history, so even if you can only look back 32 days on the website in your history, we can look back years in ours!
 +
* If the table was gifted to you, telling us who gave you the table will let us look up the original purchase transaction for the buyer, even if you didn't buy it yourself.
 +
* If your account was around during the original release date of the game you have AND your account is older than our oldest recorded transaction history, then we will probably update you.
  
If you have an old table that you purchased new from us many years ago and just never updated, then please contact us, as you will qualify for a free update to a new, supported version. How to determine whether you qualify for a free update is outlined here: [[#What does this mean for me?|What does this mean for me?]]
+
If we are unable to verify that your table was originally purchased from us, it will be considered unsupported. This means you will not be able to update to a newer version, and if you break it then there's nothing we can do about it.  
  
Unverifiable or counterfeit tables that were purchased "used" either from the Second Life Marketplace or from an in-world vendor are eligible for an amnesty program. You may trade in your unsupported table for store credit at K.R. Engineering. This store credit can be used towards the purchase of a brand new, supported table.
+
If you purchased your game off of Marketplace any time since 2010, and it does not have a Gaming.SL logo on the table, then it was most likely pirated and you were scammed by the seller. The only legitimate seller of K.R. Engineering products on the Marketplace or anywhere else is Karsten Rutledge. If the item you bought was from any other seller, they are not officially endorsed or supported in any way. If you bought your game from Marketplace and are not sure who you bought it from, you can see all orders you have ever made on Marketplace by going to your [https://marketplace.secondlife.com/orders order history on the Marketplace].
  
The amount of store credit you receive will be equal to the amount you paid for the bad table if the amount you paid for it can be verified. If we can't verify the amount you paid for it, you will receive half of the table's current retail value in store credit. This means you can purchase a new table at a 50% discount by trading in your old table.
+
We apologize if you have been scammed by a thief on the Marketplace, but unfortunately we cannot reasonably take it upon ourselves to monetarily compensate people out of our own pocket for other people's actions that are outside of our ability to control or prevent. Your transaction, be it good or bad, is between you and the person who sold you the product. If the product was not purchased directly from us, we cannot verify its authenticity.
  
All unsupported tables are eligible to be traded in, but you will be required to complete the following steps before trading in:
+
Ultimately, the responsibility for this rests with Linden Lab. Linden Lab has failed to prevent the illegal duplication of transfer-only products. There's no way to know whether a used table is a duplicate or a real used table. I have personally shut down many counterfeit rings and reported dozens of accounts for using loopholes to clone old tables. And then they make new accounts and start over doing the same thing, because Linden Lab never fixes the actual exploits.
  
# Check the Marketplace listing or vendor you purchased the table from for an End of Life disclosure.
+
More importantly, Linden Lab has failed to make the Marketplace a trustworthy place for customers and creators to conduct business. The only method they have given us for dealing with people mislabeling and misappropriating our products and brands on the Marketplace is the utterly inept and clunky DMCA process. While they are fairly reliable about taking down offending products (because the government mandates it), these products return quickly, sometimes mere minutes later, when the offender creates a new listing, and repeated offenders are never handled. Because of unethical resellers on the Marketplace selling counterfeit used tables, a grotesque amount of my time is wasted with customers who think they're buying from me because of vague or outright misleading listings, when in reality they bought a very, very old table from a third party. Linden Lab needs to accept that there is absolutely no legitimate reason for the Marketplace to be used to sell items by people who did not create them, and take action accordingly. At the very least, the Marketplace needs to have a very large, very prominent warning on items being sold by people who did not create them. This is especially needed when they're sold as limited stock items, meaning the seller does not have full permissions on the item.
#* If the item is correctly marked as being an End of Life product, skip this step.
+
#* If there is no disclosure that you are purchasing an End of Life product, you should contact the seller and explain End of Life to them and request a refund. You may wish to send them a link to this page. We personally notify merchants on Marketplace that they are selling End of Life products and urge them to do the ethical and responsible thing of informing their customers. Many choose not to do this out of fear that it may lower their sales.
+
# (Marketplace only) If you purchased the item from the Marketplace, you will be required to leave a review on the item you purchased. This proves that you purchased that item at that price, because Marketplace will not let you review an item you have not purchased. You will need to send us a link to your review.
+
#* If you're not sure what Marketplace listing you bought, you can find it in your [https://marketplace.secondlife.com/orders order history on the Marketplace].
+
  
If you wish to trade in your unsupported table and have completed the required steps above, please contact us (see the [[Store Policies]] page for contact information) and we can process your trade. You will need to send us your unsupported table.
+
== Known Scammers ==
  
== More Information ==
+
The people on this list are sellers on Marketplace who use deceptive practices in their listings in an attempt to commit fraud on consumers or are selling pirated games that are illegally duplicated, often both. Deceptive practices often include things such as unauthorized use of stolen K.R. Engineering vendor images or logos in order to appear to be affiliated with K.R. Engineering. Scammers may also use images of much newer, supported tables to sell you tables that are old and unsupported, and they do this knowingly. Often they will use deceptive titles to trick people into thinking they are officially endorsed by K.R. Engineering or that their lower prices are merely reflective of a "sale" that is going on.
  
=== What is End of Life? ===
+
These scammers have been notified personally by K.R. Engineering staff that what they're doing is fraud, and that their tables are not supported, but they refuse to modify their listings to inform their customers that they are selling unsupported products.
  
End of Life is a term used to indicate that specific versions of a product (NOT THE ENTIRE PRODUCT, only really old versions!) have exceeded the time they were expected to remain functional and in use. In practical terms, this means there may be little or no support available for really old versions of a product that have reached the end of their expected life-cycles.
+
* '''SCAMMER''': LORD Muliaina
 +
* '''SCAMMER''': xXxOVERLORDxXx Exon
 +
* '''SCAMMER''': LuLzZz
 +
* '''SCAMMER''': Sacha Quartz
 +
* '''SCAMMER''': Trouble Riddler
 +
* '''SCAMMER''': worstnightmayre
  
=== What does this mean for me? ===
+
If you are not sure whether you have purchased from a scammer, known or otherwise, you can check your [https://marketplace.secondlife.com/orders order history on the Marketplace]. If the invoice for your order does not say "Sold by Karsten Rutledge", then you were likely scammed.
  
The most fundamental aspect of End of Life is that you may not be able to receive free updates for your product or service if it is a really old version. If you have a version of a product that is in End of Life, then you can contact us for an upgrade to a newer version of that same product, and we will make a determination about whether you are eligible for a free update to a version that is still supported. This eligibility has the following conditions:
+
== Amnesty Program ==
  
# If we have an original purchase transaction for you, we will upgrade you. (We keep a record of all transactions, going back many, many years.)
+
The Amnesty Program has ended.
#* We will also upgrade you if it was a gift, and we can find the original gift purchase (such as through Marketplace where Recipient is different than Buyer.)
+
# If we have a Gaming.SL proof of ownership record for you, we will upgrade you. This includes games that have been transferred to friends, family, alts, etc. With Gaming.SL, we can verify your ownership of a table even if you did not originally buy it, something not possible with pre-Gaming.SL tables.
+
# If your account is older than the product and we can't otherwise verify where it came from, we will probably upgrade you. (explained below)
+
  
The reasons for this are:
+
== More Information ==
# Linden Lab has failed to prevent the illegal duplication of transfer-only products. There's no way to know whether a used table is a duplicate or a real used table. I have personally shut down several counterfeit rings and reported dozens of accounts for using loopholes to clone old tables. And then they make new accounts and start over doing the same thing.
+
# Linden Lab has failed to correct the broken llEmail() function that pre-Gaming.SL tables relied on for updates. It has been broken for years, and is the reason that old tables often get stuck updating because they are unable to send or receive messages from the server object in my region. Unfortunately, llEmail() is the only way for an object in one sim to communicate with an object in a different sim without using an outside server, and it is no longer reliable. Sometimes it will go days without sending any messages, and then work for a while, then stop again. Sometimes it sends through every other message, it's just unreliable in every sense of the word. It has been this way for more than 5 years. As a result, this old update server will probably be taken offline in the near future as it is no longer reliably functional. This old update server only services very old games.
+
# Most importantly, Linden Lab has failed to make the Marketplace a trustworthy place for customers and creators to conduct business. The only method they have given us for dealing with people mislabeling and misappropriating our products and brands on the Marketplace is the utterly inept and clunky DMCA process. While they are fairly reliable about taking down offending products (because the government mandates it), these products return quickly, sometimes mere minutes later, when the offender creates a new listing, and repeated offenders are never handled. Because of unethical resellers on the Marketplace selling counterfeit (or legitimate) used tables, a grotesque amount of my time is wasted with customers who think they're buying from me because of vague or outright misleading listings, when in reality they bought a very, very old table from a third party. Linden Lab needs to accept that there is absolutely no legitimate reason for the Marketplace to be used to sell items by people who did not create them, and take action accordingly. At the very least, the Marketplace needs to have a very large, very prominent warning on items being sold by people who did not create them. This is especially needed when they're sold as limited stock items, meaning the seller does not have full permissions on the item.
+
  
The reason we say we will probably upgrade you if your account is older than the product is because most of the used products on the Marketplace currently average 6-years-old or more. The vast majority of people buying them are nowhere near that age, and thus it is impossible for them to be the original purchaser. If your account is older than the table, then it's at least possible you were the original purchaser of the table, even if we have no record of it, and we are inclined to be more lenient in these cases.
+
=== What is End of Life? ===
  
If you don't meet the criteria for a free update to a supported version, you may still be able to receive an update at a much lower price than a new table. Please see the [[#Amnesty Program|Amnesty Program]] for details.
+
End of Life is an industry standard term used to indicate that specific versions of a product (NOT THE ENTIRE PRODUCT, only really old versions!) have exceeded the time they were expected to remain functional and in use. In practical terms, this means there may be little or no support available for really old versions of a product that have reached the end of their expected life-cycles.
  
 
=== What products are effected by End of Life? ===
 
=== What products are effected by End of Life? ===
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|v2.0
 
|v2.0
 
|Feb 2011
 
|Feb 2011
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|-
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|[[Canoga]]
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|v1.1
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|Jun 2012
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|-
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|[[Pentadee]]
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|v1.1
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|Apr 2011
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|-
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|[[White Horse]]
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|v1.1
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|Aug 2014
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|-
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|[[On-A-Roll]]
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|v1.8
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|Sep 2011
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|-
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|[[Simopolis]]
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|v1.3
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|Sep 2011
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|-
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|[[Snakes and Ladders]]
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|v1.2
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|Sep 2011
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|-
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|[[Shalosh]]
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|v1.1
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|Nov 2013
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|-
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|[[Hearts]]
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|v1.1
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|Nov 2013
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|-
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|[[Spades]]
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|v1.1
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|Jan 2012
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|-
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|[[Triad]]
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|v1.1
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|Aug 2014
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|[[Khet]]
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|v2.1
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|Jul 2014
 
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=== This is bullshit, the notecard says lifetime updates! ===
 
=== This is bullshit, the notecard says lifetime updates! ===
  
Yes it does, and if you have a legitimately purchased product it should still apply, you will just need to contact us about it. You do not need to be the original purchaser of the product, as long as we can trace its heritage back to us. If we have no proof that your table was legitimately purchased, then this clause should not and does not apply. Unfortunately, we cannot take responsibility for the actions of those who conduct unethical business practices in Second Life. There is good news, however! Please see the [[#Amnesty Program|Amnesty Program]] for details.
+
Yes it does, and if you have a legitimately purchased product it should still apply, you will just need to contact us about it. You do not need to be the original purchaser of the product, as long as we can trace its heritage back to us. If we have no proof that your table was legitimately purchased, then this clause should not and does not apply. Unfortunately, we cannot take responsibility for the actions of those who conduct unethical business practices in Second Life by pirating our games.
  
 
=== I've been screwed by buying an old table, what do I do? ===
 
=== I've been screwed by buying an old table, what do I do? ===
  
Please see the [[#Amnesty Program|Amnesty Program]] section for details on trading in your unsupported table for K.R. Engineering store credit.
+
You should report the person you bought it from to Linden Lab.
  
 
=== If you don't want your tables resold, why not make them no-transfer? ===
 
=== If you don't want your tables resold, why not make them no-transfer? ===
  
This is a question I get often, and unfortunately there simply isn't a good solution to preventing resale of bad or old products. There are two possible permissions I could sell game tables under, copyable OR transferable. Transferable is the current situation. If I make them copyable, then one person can buy a game table, and rez copies of it on 2, 10, 20, 100, or more sims for their friends, however many they want, there's no limit.
+
This is a question I get often, and unfortunately there simply isn't a good solution to preventing resale of bad or old products. There are two possible permissions I could sell game tables under, copyable OR transferable. Transferable is the current situation. At the time that I originally made many of my games, making them copyable meant that one person could buy a game table, and rez copies of it on 2, 10, 20, 100, or more sims for their friends, however many they wanted, there was no limit. Second Life has advanced considerably since then, and I intend to migrate my games to a copy/no-trans system in the near future, but this will not be retro-active to old games. Pirates can still duplicate and sell transferable copies of old games, I do not have the ability to eliminate all transferable versions of my games from Second Life even after I switch to a new permission system.
 +
 
 +
Creators have been begging Linden Lab for a separate "Sale" permission from the "Transfer" permission for the last decade, to control whether an item can be given away or sold away separately, but they're obviously not inclined to make this change. More discrete permissions would give us more control over exactly how we want our products distributed, but this is a shortfall that Second Life will probably have for its entire existence.
 +
 
 +
=== If these are bad people, why are all their reviews positive? ===
 +
 
 +
Because they delete all the bad ones. A lot of their reviews are from people who don't know they got scammed yet because they've never tried to update their tables, or from people who bought a table and updated it before our policy changed at the beginning of 2015 to drop support for pirated tables. The countless bad reviews that have been left on their product listings since then simply get deleted by them. Stupid, right? The review system on the Marketplace is nearly useless because of this.
 +
 
 +
If you're wondering how they manage to delete the reviews, it's very simple. To delete a review, a seller can simply "flag" the review (there's a link on every review) and mark it as being inappropriate, spam or off-topic. Shortly after, Linden Lab removes it. Sometimes this is a few hours later, sometimes it's a few days later, but they will remove it. In theory, Linden Lab should be verifying the validity of flagged reviews and removing or not removing them as they see fit. This does not appear to actually be happening and hasn't been for a very long time, maybe ever. Most likely, the staff behind the Marketplace are overworked and don't have time to check whether every flagged review deserved to be flagged or had legitimate complaints, so all flagged reviews simply get deleted without question.
 +
 
 +
=== Why don't you just file a DMCA (Digital Millennium Copyright Act) takedown against them? ===
 +
 
 +
There's a lot of misunderstanding about what a DMCA takedown request is and what it can do. Companies that host content, such as Linden Lab, are legally required to receive and act upon DMCA takedown notices, but that is all. They don't get to judge the validity of a takedown request, because they're not a court of law. As long as the DMCA takedown notice is properly filed and contains the necessary information, Linden Lab is required to simply obey it and remove the offending content.
 +
 
 +
That all sounds well and good, but here's the problem. Once the offending content has been removed, their obligation ends. The person who had their content removed can simply turn around and file a Counter DMCA. In the Counter DMCA, all they have to do is say "Nope, the original DMCA was wrong." and Linden Lab will put their content back up. The end. Neither party is required to prove their assertions, and even if they submitted "proof" it doesn't matter, because Linden Lab is not a court and cannot pass legal judgement on who is right. In the end, it's a big game of "He said, she said." From Linden Lab's perspective, it goes something like this:
 +
 
 +
* Me: That's mine! <take content down>
 +
* Thief: Nuh uh! <put content back up>
 +
* Me: Uh huh! <take content down>
 +
* Thief: Nuh uh! <put content back up>
 +
* Me: Uh huh! <take content down>
 +
* Thief: Nuh uh! <put content back up>
 +
* Me: Uh huh! <take content down>
 +
* ...repeat forever.
 +
 
 +
One person is obviously wrong, whether they're lying or merely misinformed, but because Linden Lab does not have the authority to judge which one is right then they can't "punish" anybody or take any more definitive action. Sometimes this whole process can be completed in less than 5 minutes. Listing goes down, 2 minutes later, listing comes back up. It's an enormous waste of time and resources and accomplishes nothing.
 +
 
 +
Why is it like this? Well, a DMCA takedown is supposed to be an immediate response mechanism to intellectual property infringement. A thief who refuses to heed a DMCA takedown should rightfully expect to be sued the next time they put the stolen content back up. A DMCA is a warning shot across the bow, nothing more. The problem is that it is outrageously expensive to pursue such a lawsuit in an actual court of law, and can often take years to see through. It also requires getting Linden Lab themselves involved in the lawsuit, because the first action of any such lawsuit would be to force Linden Lab to turn over any and all information they have on the actual person behind the avatar that you want to sue, as well as any documentation Linden Lab has on the methods of illegal object duplication in use, how long they've known about it, whether and when they've been fixed, whether they can verify or not that a particular account is using any of these exploits, etc.
 +
 
 +
In addition to all of this, Second Life is an international platform. The person behind a given avatar might be in Brazil while I'm in the USA. At that point, the most that you could hope to get is to force Linden Lab to lock that person's account. And then they just make a new account.
 +
 
 +
In the end, it's simply not worth it. Even assuming you won, it doesn't mean you would get anything out of it unless for some reason a petty internet thief happens to have a lot of assets and they're in a country that will work with yours on enforcing it. You might be out years of effort and expenses and get nothing except a potentially worthless injunction out of it.
 +
 
 +
=== But it has your name as Creator, surely that means it is legitimate? ===
 +
 
 +
Unfortunately, no it does not. There are two basic methods for pirating things in Second Life.
 +
 
 +
The first is known as "copybotting." Copybotting is a generic term for duplicating the precise appearance of an object without making a real copy. It's called Copybotting because it is often done with "bots", or software that is running an avatar in an automated fashion rather than being controlled by a person. Copybotting works because in order for you to see anything on your screen, it has to be downloaded to your computer. All of the shapes, textures, sounds, animations, etc that you see are all stored on your computer once you've seen them. Copybots abuse this fact to recreate whatever you've seen because it already knows the precise shape, size, textures, etc of the object. There will likely never be a way to prevent this sort of theft. When an object is copybotted, it USUALLY changes "Creator" to whoever did the copying, but it doesn't HAVE to. However, copybotting cannot copy scripts. If someone were to copybot my tables, they would end up with something that looked exactly like my games, but didn't work at all because there are no scripts in it.
 +
 
 +
The second type of piracy comes from permission exploits. My games are all transfer/no-copy, but there are bugs in Second Life that let people copy them anyway, as if they were really transfer/copy. When copied in this fashion, the copies retain the original creator (me) as well as all of the scripts that they contain. They are indistinguishable from a "legitimate" game because they tricked Second Life into making a copy of it, instead of recreating it themselves. This is what is happening to my games. I personally know of 2 "bugs" that can make this happen, both of them can done by accident as well as deliberately. There may also be other methods that I'm not aware of as well.
  
Both of these permissions have problems associated with them. Creators have been begging Linden Lab for a separate "Sale" permission from the "Transfer" permission for the last decade, to control whether an item can be given away or sold away separately, but they're obviously not inclined to make this change. More discrete permissions would give us more control over exactly how we want our products distributed, but this is a shortfall that Second Life will probably have for its entire existence.
+
For a more in-depth explanation of how piracy works in Second Life, please see our [[Piracy in Second Life]] article.

Latest revision as of 03:14, 24 May 2018

End of Life

Policy effective February 20th, 2015. This policy only applies to K.R. Engineering products that were originally released prior to 2011.

Summary

In an effort to combat the rampant piracy in Second Life as a result of numerous bugs in the Second Life server code, we have implemented a policy of only supporting very old K.R. Engineering products that have a verifiable provenance. This does NOT apply to newer K.R. Engineering products that have a "Gaming.SL" logo on them (games purchased since 2011). This only applies to games that were released in 2010 or older. What this means is that we must be able to trace the purchase of your game back to us originally, or it is considered unsupported.

Ways we can verify your table is not pirated:

  • An original purchase transaction for you. We keep all of our transaction history, so even if you can only look back 32 days on the website in your history, we can look back years in ours!
  • If the table was gifted to you, telling us who gave you the table will let us look up the original purchase transaction for the buyer, even if you didn't buy it yourself.
  • If your account was around during the original release date of the game you have AND your account is older than our oldest recorded transaction history, then we will probably update you.

If we are unable to verify that your table was originally purchased from us, it will be considered unsupported. This means you will not be able to update to a newer version, and if you break it then there's nothing we can do about it.

If you purchased your game off of Marketplace any time since 2010, and it does not have a Gaming.SL logo on the table, then it was most likely pirated and you were scammed by the seller. The only legitimate seller of K.R. Engineering products on the Marketplace or anywhere else is Karsten Rutledge. If the item you bought was from any other seller, they are not officially endorsed or supported in any way. If you bought your game from Marketplace and are not sure who you bought it from, you can see all orders you have ever made on Marketplace by going to your order history on the Marketplace.

We apologize if you have been scammed by a thief on the Marketplace, but unfortunately we cannot reasonably take it upon ourselves to monetarily compensate people out of our own pocket for other people's actions that are outside of our ability to control or prevent. Your transaction, be it good or bad, is between you and the person who sold you the product. If the product was not purchased directly from us, we cannot verify its authenticity.

Ultimately, the responsibility for this rests with Linden Lab. Linden Lab has failed to prevent the illegal duplication of transfer-only products. There's no way to know whether a used table is a duplicate or a real used table. I have personally shut down many counterfeit rings and reported dozens of accounts for using loopholes to clone old tables. And then they make new accounts and start over doing the same thing, because Linden Lab never fixes the actual exploits.

More importantly, Linden Lab has failed to make the Marketplace a trustworthy place for customers and creators to conduct business. The only method they have given us for dealing with people mislabeling and misappropriating our products and brands on the Marketplace is the utterly inept and clunky DMCA process. While they are fairly reliable about taking down offending products (because the government mandates it), these products return quickly, sometimes mere minutes later, when the offender creates a new listing, and repeated offenders are never handled. Because of unethical resellers on the Marketplace selling counterfeit used tables, a grotesque amount of my time is wasted with customers who think they're buying from me because of vague or outright misleading listings, when in reality they bought a very, very old table from a third party. Linden Lab needs to accept that there is absolutely no legitimate reason for the Marketplace to be used to sell items by people who did not create them, and take action accordingly. At the very least, the Marketplace needs to have a very large, very prominent warning on items being sold by people who did not create them. This is especially needed when they're sold as limited stock items, meaning the seller does not have full permissions on the item.

Known Scammers

The people on this list are sellers on Marketplace who use deceptive practices in their listings in an attempt to commit fraud on consumers or are selling pirated games that are illegally duplicated, often both. Deceptive practices often include things such as unauthorized use of stolen K.R. Engineering vendor images or logos in order to appear to be affiliated with K.R. Engineering. Scammers may also use images of much newer, supported tables to sell you tables that are old and unsupported, and they do this knowingly. Often they will use deceptive titles to trick people into thinking they are officially endorsed by K.R. Engineering or that their lower prices are merely reflective of a "sale" that is going on.

These scammers have been notified personally by K.R. Engineering staff that what they're doing is fraud, and that their tables are not supported, but they refuse to modify their listings to inform their customers that they are selling unsupported products.

  • SCAMMER: LORD Muliaina
  • SCAMMER: xXxOVERLORDxXx Exon
  • SCAMMER: LuLzZz
  • SCAMMER: Sacha Quartz
  • SCAMMER: Trouble Riddler
  • SCAMMER: worstnightmayre

If you are not sure whether you have purchased from a scammer, known or otherwise, you can check your order history on the Marketplace. If the invoice for your order does not say "Sold by Karsten Rutledge", then you were likely scammed.

Amnesty Program

The Amnesty Program has ended.

More Information

What is End of Life?

End of Life is an industry standard term used to indicate that specific versions of a product (NOT THE ENTIRE PRODUCT, only really old versions!) have exceeded the time they were expected to remain functional and in use. In practical terms, this means there may be little or no support available for really old versions of a product that have reached the end of their expected life-cycles.

What products are effected by End of Life?

See the table below for a list of products and services that have an End of Life policy effecting them. The version adjacent to the product below indicates the minimum supported version of that product.

If your version is equal to or newer than the minimum supported version, then this End of Life policy does not apply to you. Any product older than the listed version is considered to have exceeded its lifespan.

If your product is not listed, then all versions of that product are supported. The table below only lists products which have one or more unsupported versions.

Game Minimum Supported Version Release Date
Greedy Greedy v2.0 Feb 2011
Canoga v1.1 Jun 2012
Pentadee v1.1 Apr 2011
White Horse v1.1 Aug 2014
On-A-Roll v1.8 Sep 2011
Simopolis v1.3 Sep 2011
Snakes and Ladders v1.2 Sep 2011
Shalosh v1.1 Nov 2013
Hearts v1.1 Nov 2013
Spades v1.1 Jan 2012
Triad v1.1 Aug 2014
Khet v2.1 Jul 2014

This is bullshit, the notecard says lifetime updates!

Yes it does, and if you have a legitimately purchased product it should still apply, you will just need to contact us about it. You do not need to be the original purchaser of the product, as long as we can trace its heritage back to us. If we have no proof that your table was legitimately purchased, then this clause should not and does not apply. Unfortunately, we cannot take responsibility for the actions of those who conduct unethical business practices in Second Life by pirating our games.

I've been screwed by buying an old table, what do I do?

You should report the person you bought it from to Linden Lab.

If you don't want your tables resold, why not make them no-transfer?

This is a question I get often, and unfortunately there simply isn't a good solution to preventing resale of bad or old products. There are two possible permissions I could sell game tables under, copyable OR transferable. Transferable is the current situation. At the time that I originally made many of my games, making them copyable meant that one person could buy a game table, and rez copies of it on 2, 10, 20, 100, or more sims for their friends, however many they wanted, there was no limit. Second Life has advanced considerably since then, and I intend to migrate my games to a copy/no-trans system in the near future, but this will not be retro-active to old games. Pirates can still duplicate and sell transferable copies of old games, I do not have the ability to eliminate all transferable versions of my games from Second Life even after I switch to a new permission system.

Creators have been begging Linden Lab for a separate "Sale" permission from the "Transfer" permission for the last decade, to control whether an item can be given away or sold away separately, but they're obviously not inclined to make this change. More discrete permissions would give us more control over exactly how we want our products distributed, but this is a shortfall that Second Life will probably have for its entire existence.

If these are bad people, why are all their reviews positive?

Because they delete all the bad ones. A lot of their reviews are from people who don't know they got scammed yet because they've never tried to update their tables, or from people who bought a table and updated it before our policy changed at the beginning of 2015 to drop support for pirated tables. The countless bad reviews that have been left on their product listings since then simply get deleted by them. Stupid, right? The review system on the Marketplace is nearly useless because of this.

If you're wondering how they manage to delete the reviews, it's very simple. To delete a review, a seller can simply "flag" the review (there's a link on every review) and mark it as being inappropriate, spam or off-topic. Shortly after, Linden Lab removes it. Sometimes this is a few hours later, sometimes it's a few days later, but they will remove it. In theory, Linden Lab should be verifying the validity of flagged reviews and removing or not removing them as they see fit. This does not appear to actually be happening and hasn't been for a very long time, maybe ever. Most likely, the staff behind the Marketplace are overworked and don't have time to check whether every flagged review deserved to be flagged or had legitimate complaints, so all flagged reviews simply get deleted without question.

Why don't you just file a DMCA (Digital Millennium Copyright Act) takedown against them?

There's a lot of misunderstanding about what a DMCA takedown request is and what it can do. Companies that host content, such as Linden Lab, are legally required to receive and act upon DMCA takedown notices, but that is all. They don't get to judge the validity of a takedown request, because they're not a court of law. As long as the DMCA takedown notice is properly filed and contains the necessary information, Linden Lab is required to simply obey it and remove the offending content.

That all sounds well and good, but here's the problem. Once the offending content has been removed, their obligation ends. The person who had their content removed can simply turn around and file a Counter DMCA. In the Counter DMCA, all they have to do is say "Nope, the original DMCA was wrong." and Linden Lab will put their content back up. The end. Neither party is required to prove their assertions, and even if they submitted "proof" it doesn't matter, because Linden Lab is not a court and cannot pass legal judgement on who is right. In the end, it's a big game of "He said, she said." From Linden Lab's perspective, it goes something like this:

  • Me: That's mine! <take content down>
  • Thief: Nuh uh! <put content back up>
  • Me: Uh huh! <take content down>
  • Thief: Nuh uh! <put content back up>
  • Me: Uh huh! <take content down>
  • Thief: Nuh uh! <put content back up>
  • Me: Uh huh! <take content down>
  • ...repeat forever.

One person is obviously wrong, whether they're lying or merely misinformed, but because Linden Lab does not have the authority to judge which one is right then they can't "punish" anybody or take any more definitive action. Sometimes this whole process can be completed in less than 5 minutes. Listing goes down, 2 minutes later, listing comes back up. It's an enormous waste of time and resources and accomplishes nothing.

Why is it like this? Well, a DMCA takedown is supposed to be an immediate response mechanism to intellectual property infringement. A thief who refuses to heed a DMCA takedown should rightfully expect to be sued the next time they put the stolen content back up. A DMCA is a warning shot across the bow, nothing more. The problem is that it is outrageously expensive to pursue such a lawsuit in an actual court of law, and can often take years to see through. It also requires getting Linden Lab themselves involved in the lawsuit, because the first action of any such lawsuit would be to force Linden Lab to turn over any and all information they have on the actual person behind the avatar that you want to sue, as well as any documentation Linden Lab has on the methods of illegal object duplication in use, how long they've known about it, whether and when they've been fixed, whether they can verify or not that a particular account is using any of these exploits, etc.

In addition to all of this, Second Life is an international platform. The person behind a given avatar might be in Brazil while I'm in the USA. At that point, the most that you could hope to get is to force Linden Lab to lock that person's account. And then they just make a new account.

In the end, it's simply not worth it. Even assuming you won, it doesn't mean you would get anything out of it unless for some reason a petty internet thief happens to have a lot of assets and they're in a country that will work with yours on enforcing it. You might be out years of effort and expenses and get nothing except a potentially worthless injunction out of it.

But it has your name as Creator, surely that means it is legitimate?

Unfortunately, no it does not. There are two basic methods for pirating things in Second Life.

The first is known as "copybotting." Copybotting is a generic term for duplicating the precise appearance of an object without making a real copy. It's called Copybotting because it is often done with "bots", or software that is running an avatar in an automated fashion rather than being controlled by a person. Copybotting works because in order for you to see anything on your screen, it has to be downloaded to your computer. All of the shapes, textures, sounds, animations, etc that you see are all stored on your computer once you've seen them. Copybots abuse this fact to recreate whatever you've seen because it already knows the precise shape, size, textures, etc of the object. There will likely never be a way to prevent this sort of theft. When an object is copybotted, it USUALLY changes "Creator" to whoever did the copying, but it doesn't HAVE to. However, copybotting cannot copy scripts. If someone were to copybot my tables, they would end up with something that looked exactly like my games, but didn't work at all because there are no scripts in it.

The second type of piracy comes from permission exploits. My games are all transfer/no-copy, but there are bugs in Second Life that let people copy them anyway, as if they were really transfer/copy. When copied in this fashion, the copies retain the original creator (me) as well as all of the scripts that they contain. They are indistinguishable from a "legitimate" game because they tricked Second Life into making a copy of it, instead of recreating it themselves. This is what is happening to my games. I personally know of 2 "bugs" that can make this happen, both of them can done by accident as well as deliberately. There may also be other methods that I'm not aware of as well.

For a more in-depth explanation of how piracy works in Second Life, please see our Piracy in Second Life article.