End of Life

From K.R. Engineering Support Wiki
Revision as of 19:07, 18 May 2015 by Karsten (Talk | contribs) (End of Life)

Jump to: navigation, search

End of Life

Summary

If you were sent here following a customer service request, then you have purchased a very old, possibly counterfeit, product from a used junk dealer (someone other than us who was selling what they allege to be "used" game tables). You may wish to request a refund from the person you purchased it from if it was a recent purchase, or if you choose, you can upgrade it to a brand new, guaranteed legitimate table through our Amnesty Program. We know this is upsetting and is a hassle for everyone involved, but we unfortunately do not have the ability to prevent this sort of thing from happening. What we can do, however, is credit you the amount you spent on the bad product to be applied towards a legitimate product. We do this at our own expense because we understand that Linden Lab has made it difficult for consumers to determine what is and is not a legitimate product on the Marketplace, and we empathize with consumers who have been taken advantage of by unethical sellers on Marketplace.

Amnesty Program

If you have an old table that you purchased new from us many years ago and just never updated, then please contact us, as you will qualify for a free update to a new, supported version. How to determine whether you qualify for a free update is outlined here: What does this mean for me?

Unverifiable or counterfeit tables that were purchased "used" either from the Second Life Marketplace or from an in-world vendor are eligible for an amnesty program. You may trade in your unsupported table for store credit at K.R. Engineering. This store credit can be used towards the purchase of a brand new, supported table.

The amount of store credit you receive will be equal to the amount you paid for the bad table if the amount you paid for it can be verified. If we can't verify the amount you paid for it, you will receive half of the table's current retail value in store credit. This means you can purchase a new table at a 50% discount by trading in your old table.

All unsupported tables are eligible to be traded in, but you will be required to complete the following steps before trading in:

  1. Check the Marketplace listing or vendor you purchased the table from for an End of Life disclosure.
    • If the item is correctly marked as being an End of Life product, skip this step.
    • If there is no disclosure that you are purchasing an End of Life product, you should contact the seller and explain End of Life to them and request a refund. You may wish to send them a link to this page. We personally notify merchants on Marketplace that they are selling End of Life products and urge them to do the ethical and responsible thing of informing their customers. Many choose not to do this out of fear that it may lower their sales.
  2. (Marketplace only) If you purchased the item from the Marketplace, you will be required to leave a review on the item you purchased. This proves that you purchased that item at that price, because Marketplace will not let you review an item you have not purchased. You will need to send us a link to your review.

If you wish to trade in your unsupported table and have completed the required steps above, please contact us (see the Store Policies page for contact information) and we can process your trade. You will need to send us your unsupported table.

Known Scammers

The people on this list are sellers on Marketplace who use deceptive practices in their listings in an attempt to commit fraud on consumers. Deceptive practices often include things such as unauthorized use of stolen K.R. Engineering vendor images or logos in order to appear to be affiliated with K.R. Engineering. Scammers may also use images of much newer, supported tables to sell you tables that are old and unsupported, and they do this knowingly. Often they will use deceptive titles to trick people into thinking they are officially endorsed by K.R. Engineering or that their lower prices are merely reflective of a "sale" that is going on.

These scammers have been notified personally by K.R. Engineering staff that what they're doing is fraud, and that their tables are not supported, but they refuse to modify their listings to inform their customers of the truth about what they are selling.

  • SCAMMER: LORD Muliaina
  • SCAMMER: xXxOVERLORDxXx Exon

If you are not sure whether you have purchased from a scammer, known or otherwise, you can check your order history on the Marketplace.

More Information

What is End of Life?

End of Life is a term used to indicate that specific versions of a product (NOT THE ENTIRE PRODUCT, only really old versions!) have exceeded the time they were expected to remain functional and in use. In practical terms, this means there may be little or no support available for really old versions of a product that have reached the end of their expected life-cycles.

What does this mean for me?

The most fundamental aspect of End of Life is that you may not be able to receive free updates for your product or service if it is a really old version. If you have a version of a product that is in End of Life, then you can contact us for an upgrade to a newer version of that same product, and we will make a determination about whether you are eligible for a free update to a version that is still supported. This eligibility has the following conditions:

  1. If we have an original purchase transaction for you, we will upgrade you. (We keep a record of all transactions, going back many, many years.)
    • We will also upgrade you if it was a gift, and we can find the original gift purchase (such as through Marketplace where Recipient is different than Buyer.)
  2. If we have a Gaming.SL proof of ownership record for you, we will upgrade you. This includes games that have been transferred to friends, family, alts, etc. With Gaming.SL, we can verify your ownership of a table even if you did not originally buy it, something not possible with pre-Gaming.SL tables.
  3. If your account is older than the product and we can't otherwise verify where it came from, we will probably upgrade you. (explained below)

The reasons for this are:

  1. Linden Lab has failed to prevent the illegal duplication of transfer-only products. There's no way to know whether a used table is a duplicate or a real used table. I have personally shut down several counterfeit rings and reported dozens of accounts for using loopholes to clone old tables. And then they make new accounts and start over doing the same thing.
  2. Linden Lab has failed to correct the broken llEmail() function that pre-Gaming.SL tables relied on for updates. It has been broken for years, and is the reason that old tables often get stuck updating because they are unable to send or receive messages from the server object in my region. Unfortunately, llEmail() is the only way for an object in one sim to communicate with an object in a different sim without using an outside server, and it is no longer reliable. Sometimes it will go days without sending any messages, and then work for a while, then stop again. Sometimes it sends through every other message, it's just unreliable in every sense of the word. It has been this way for more than 5 years. As a result, this old update server will probably be taken offline in the near future as it is no longer reliably functional. This old update server only services very old games.
  3. Most importantly, Linden Lab has failed to make the Marketplace a trustworthy place for customers and creators to conduct business. The only method they have given us for dealing with people mislabeling and misappropriating our products and brands on the Marketplace is the utterly inept and clunky DMCA process. While they are fairly reliable about taking down offending products (because the government mandates it), these products return quickly, sometimes mere minutes later, when the offender creates a new listing, and repeated offenders are never handled. Because of unethical resellers on the Marketplace selling counterfeit (or legitimate) used tables, a grotesque amount of my time is wasted with customers who think they're buying from me because of vague or outright misleading listings, when in reality they bought a very, very old table from a third party. Linden Lab needs to accept that there is absolutely no legitimate reason for the Marketplace to be used to sell items by people who did not create them, and take action accordingly. At the very least, the Marketplace needs to have a very large, very prominent warning on items being sold by people who did not create them. This is especially needed when they're sold as limited stock items, meaning the seller does not have full permissions on the item.

The reason we say we will probably upgrade you if your account is older than the product is because most of the used products on the Marketplace currently average 6-years-old or more. The vast majority of people buying them are nowhere near that age, and thus it is impossible for them to be the original purchaser. If your account is older than the table, then it's at least possible you were the original purchaser of the table, even if we have no record of it, and we are inclined to be more lenient in these cases.

If you don't meet the criteria for a free update to a supported version, you may still be able to receive an update at a much lower price than a new table. Please see the Amnesty Program for details.

What products are effected by End of Life?

See the table below for a list of products and services that have an End of Life policy effecting them. The version adjacent to the product below indicates the minimum supported version of that product.

If your version is equal to or newer than the minimum supported version, then this End of Life policy does not apply to you. Any product older than the listed version is considered to have exceeded its lifespan.

If your product is not listed, then all versions of that product are supported. The table below only lists products which have one or more unsupported versions.

Game Minimum Supported Version Release Date
Greedy Greedy v2.0 Feb 2011

This is bullshit, the notecard says lifetime updates!

Yes it does, and if you have a legitimately purchased product it should still apply, you will just need to contact us about it. You do not need to be the original purchaser of the product, as long as we can trace its heritage back to us. If we have no proof that your table was legitimately purchased, then this clause should not and does not apply. Unfortunately, we cannot take responsibility for the actions of those who conduct unethical business practices in Second Life. There is good news, however! Please see the Amnesty Program for details.

I've been screwed by buying an old table, what do I do?

Please see the Amnesty Program section for details on trading in your unsupported table for K.R. Engineering store credit.

If you don't want your tables resold, why not make them no-transfer?

This is a question I get often, and unfortunately there simply isn't a good solution to preventing resale of bad or old products. There are two possible permissions I could sell game tables under, copyable OR transferable. Transferable is the current situation. If I make them copyable, then one person can buy a game table, and rez copies of it on 2, 10, 20, 100, or more sims for their friends, however many they want, there's no limit.

Both of these permissions have problems associated with them. Creators have been begging Linden Lab for a separate "Sale" permission from the "Transfer" permission for the last decade, to control whether an item can be given away or sold away separately, but they're obviously not inclined to make this change. More discrete permissions would give us more control over exactly how we want our products distributed, but this is a shortfall that Second Life will probably have for its entire existence.