End of Life

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End of Life

What is End of Life?

End of Life is a term used to indicate that a given product, platform or service has exceeded the time it was expected to remain functional and in use. In practical terms, this means there may be little or no support available for a product that has reached the end of its expected life-cycle.

What does this mean for me?

The most fundamental aspect of End of Life is that you may not be able to receive updates for your product or service. If you have a product that is in End of Life, then you can contact us for an upgrade, and we will make a determination about whether you are eligible to be moved up to a version that is still supported. This eligibility has the following conditions:

  1. If we have an original purchase transaction for you, we will upgrade you. (We keep a record of all transactions, going back many, many years.)
  2. If we have a Gaming.SL proof of ownership record for you, we will upgrade you. (All Gaming.SL connected tables will have this.)
  3. If your account is older than the product, we will probably upgrade you. (explained below)

The reasons for this are:

  1. Linden Lab has failed to prevent the illegal duplication of transfer-only products. There's no way to know whether a used table is a duplicate or a real used table.
  2. Linden Lab has failed to correct the broken llEmail() function that pre-Gaming.SL tables relied on for updates. It has been broken for years, and is the reason that old tables often get stuck updating because they are unable to send or receive messages from the server object in my region. As a result, this old update server will probably be taken offline in the near future as it is no longer reliably functional.
  3. Linden Lab has failed to make the Marketplace a trustworthy place for customers and creators to conduct business. The only method they have given us for dealing with people mislabeling and misappropriating our products on the Marketplace is the utterly inept and clunky DMCA process. While they are fairly reliable about taking down offending products, these products return quickly, sometimes mere minutes later, when the offender creates a new listing, and repeated offenders are never handled. Because of unethical resellers on the Marketplace selling counterfeit (or legitimate) used tables, a grotesque amount of my time is wasted with customers who think they're buying from me because of misleading listings, when in reality they bought a very, very old table from a third party. Linden Lab needs to accept that there is absolutely no legitimate reason for the Marketplace to be used to sell items by people who did not create them, and take action accordingly. At the very least, the Marketplace needs to have a very large, very prominent warning on items being sold by people who did not create them, especially when they're sold as limited stock items.

The reason we say we will probably upgrade you if your account is older than the product is because most of the used products on the Marketplace currently average 6-years-old or more. The vast majority of people buying them are nowhere near that age, and thus it is impossible for them to be the original purchaser. If your account is older than the table, then it's at least possible you were the original purchaser of the table, even if we have no record of it, and we are inclined to be more lenient in these cases.

What products are effected by End of Life?

See the table below for a list of products and services that have an End of Life policy effecting them. The version adjacent to the product below indicates the minimum supported version of that product. Any product older than the listed version is considered to have exceeded its lifespan. If your product is not listed, then all versions are currently still supported. The table below only lists products which have unsupported versions.

Game Minimum Supported Version Release Date
Greedy Greedy v2.0 Feb 2011

This is bullshit, the notecard says lifetime updates!

Yes it does, and if you have a legitimately purchased product it should still apply, you will just need to contact us about it. If we cannot dig up proof that your table is not counterfeit, then this clause should not and does not apply. Unfortunately, we cannot take responsibility for the actions of those who conduct unethical business practices in Second Life. There is good news, however! Keep reading below.

I've been screwed by buying an old table, what do I do?

There is good news! You may be able to replace your bad table with a good one. Please read this section completely.

If this person is a responsible, ethical business person in Second Life, they will have labeled their product as being End of Life. I personally notify sellers who are selling old K.R. Engineering products on the Marketplace that they are selling End of Life products and that they should label them accordingly. If they refuse to do so, then this is deliberately deceptive on their part and they are attempting to carry out fraud.

If the product you purchased was correctly labeled as being an End of Life product, then this is your mistake and you should pay attention to what you are buying.

If the product was not correctly labeled, you should:

  1. Explain this to the seller and demand a refund.
  2. Leave a review on the product page that you purchased it from indicating that you were sold misrepresented goods and rate accordingly.
  3. Report the seller to Linden Lab for conducting fraudulent business on the Marketplace.

If you have been the victim of a fraudulent sale on the Marketplace, you may be eligible to purchase a legitimate copy of the product at a heavily discounted price. Eligibility for this discount only applies if you are unable to secure a refund from the seller who sold you the bad product. You must also leave a review on the product you purchased, as this is proof that you purchased that item from that seller. Marketplace does not let you review an item you have not purchased.

After leaving your review, you may send us a link to your review AND the bad product that you received and you will be given the opportunity to buy a legitimate copy of the product for its current price minus what you paid for the bad item.

Example:

  1. You buy an old Greedy Greedy game for L$900.
  2. Seller refuses you a refund of the fraudulent product.
  3. You write a scathing 1-star review on the fraudulent product's Marketplace listing.
  4. You send us a link to your Pulitzer-worthy review and the bad product.
  5. At the time you were scammed, Greedy Greedy cost L$1995. So you can now buy a real Greedy Greedy table for L$1095 (L$1995 - L$900).

Please see the Store Policies page for contact information. Discounted replacements are solely at our discretion.