Difference between revisions of "Purchasing FAQ"

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(Image:Wiki_FAQ_Q_Icon.png I bought something and everything is in the folder except for the actual product!)
(Image:Wiki_FAQ_Q_Icon.png Can I get a discount if I buy a lot of something?)
 
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==== [[Image:Wiki_FAQ_Q_Icon.png]] Can I get a discount if I buy a lot of something? ====
 
==== [[Image:Wiki_FAQ_Q_Icon.png]] Can I get a discount if I buy a lot of something? ====
:* Possibly. There is a bulk vendor for games in the store that will give you a discount if you buy through that vendor rather than the individual vendors. For other products, you will have to contact me.
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:* Rather than a bulk discount, our vendors now offer a rewards bonus for each purchase in the form of store credit. This reward bonus can be used towards the purchase of other items in the store. To see how much store credit you currently have just touch the CREDIT sign in the store, or view the "My Credit" page on the Gaming.SL Live website.
:** I'm just kidding, I don't have any other products.
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==== [[Image:Wiki_FAQ_Q_Icon.png]] I bought something and everything is in the folder except for the actual product! ====
 
==== [[Image:Wiki_FAQ_Q_Icon.png]] I bought something and everything is in the folder except for the actual product! ====

Latest revision as of 23:24, 6 July 2018

Wiki FAQ Q Icon.png Can I get a discount if I buy a lot of something?

  • Rather than a bulk discount, our vendors now offer a rewards bonus for each purchase in the form of store credit. This reward bonus can be used towards the purchase of other items in the store. To see how much store credit you currently have just touch the CREDIT sign in the store, or view the "My Credit" page on the Gaming.SL Live website.

Wiki FAQ Q Icon.png I bought something and everything is in the folder except for the actual product!

  • This can actually never happen, but there are many common reasons it might APPEAR to be that way! Here some of the most common reasons:
    1. If this is a newer version of a game you previously owned and updated, you may be looking in an old folder or box from your previous table, make sure that you don't have multiple folders/boxes and verify that you are looking in the most recent one.
    2. If you are using the search bar at the top of your inventory window, you will need to search by the product's name, not our company name. For example if you purchased Greedy Greedy, try searching for Greedy, do not search for K.R. Engineering because the object name is "Greedy Greedy Table vx.xx", there's no "K.R. Engineering" in the name of the game table like there is in the name of other things in the folder.
    3. Do not use the "Recent" tab on your inventory window. The ways of the Recent tab are mysterious and shadowy, it does not always show you everything that's been added to your inventory recently. Look for the folder in your normal Inventory tab.
    4. You may have gotten the item and then subsequently misplaced it unknowingly. This is a "feature" of Second Life. It occurs whenever you attempt to rez a folder full of objects all at once in some Second Life Viewers, by dragging the folder out of your inventory instead of individual items. When this happens, Second Life interprets this as "put this folder of stuff INSIDE whatever I dropped it on." In this case, you have everything except the game/product because it is transfer-only, and everything else in the folder is copyable. Your game/product is inside whatever prim you dropped it on, probably your floor or rug, for example.
      • This can also occur if you press the CTRL button on your keyboard when dragging and dropping just the table by itself.
      • There may be other ways to do this that are not listed here, depending on the viewer you are using, but the end result is the same.
      • Also keep in mind, it is inside the PRIM you dropped it on, not the OBJECT you dropped it on, even if you dropped it on a prim that is in a linked object. You will probably have to enable "Edit Linked Parts" in your build window to look in individual prims, rather than whole objects.
      • It is possible you put the game/product inside an object that you don't own, for example if it is a group owned object or if you have modify rights on someone else's objects (such as your significant other). If this is the case, you don't own it anymore as ownership is transferred to the person who owns the object it is inside of. You may have to ask them to retrieve it for you and return it to you.
      • If you are unable to locate the item, or are unsure how to look for it, please let us know and we will be happy to help you look for it. If we also can't find it then we can usually replace the lost table.