Difference between revisions of "Redelivery"

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(Gaming.SL Live Redelivery)
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==I've lost track of all of my mesh game systems and license information. If I request a redelivery of my Classic table or another mesh theme, will it include all of my game licenses?==
 
==I've lost track of all of my mesh game systems and license information. If I request a redelivery of my Classic table or another mesh theme, will it include all of my game licenses?==
  
As long as you successfully migrated your games or purchased them after K.R. Engineering switched to the licensing system, any of your mesh tables or themes will be able to access your entire game library. Therefore, if you have lost track of all of your purchases, getting a redelivery of your Classic mesh table or one of our mesh themes will provide you a way to access every game license you currently own.  
+
As long as you successfully migrated your games or purchased them after K.R. Engineering switched to the licensing system, any of your mesh tables or themes will be able to access your entire game library. Therefore, if you have lost track of all of your purchases, getting a redelivery of your Classic mesh table or one of our mesh themes will allow you to play every game that you currently own.
  
 +
==Can I use my Gaming.SL Live account to request redelivery without visiting the store?==
  
=In-store Redelivery=
+
Absolutely! In order to access this feature, you will need to have an active Gaming.SL Live account. You can learn more about Gaming.SL Live accounts [http://wiki.karstenrutledge.com/index.php?title=Gaming.SL_Live on this page], and detailed instructions on how to create an account or change your password [http://wiki.karstenrutledge.com/index.php?title=Managing_Your_Gaming.SL_Live_Password here].
  
==How can I get a redelivery from the K.R. Engineering store?==
+
==How can I get an in-store or Gaming.SL Live redelivery of my mesh game system?==
  
By following the directions below. You can click on any of the images in order to see a larger version.
+
By following either set of directions below. You can click on any of the images in order to see a larger version.
  
=== First, visit the [http://maps.secondlife.com/secondlife/Karoastoff/135/232/401 K.R. Engineering store] and locate the gear-shaped buttons beside the front door. ===
+
=In-store Redelivery Instructions=
 +
<br>
  
[[File:ButtonWall_001.png|400px|A picture of Velvet, the CSR, standing next to the wall of buttons.]]
+
<!--Table-based gallery of images-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Help:Table-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Web_colors-->
  
 +
<!--Start of table definition-->
 +
{|style="background:darkgray; border:1px solid dimgray;color:white" border="0" height="230" align="center" valign="bottom" cellpadding=10px cellspacing=0px
  
=== Next, click on the button that says Redeliver. A menu will appear on your screen inviting you to visit our redelivery page. Click on the link itself, or on the button that says "Go to page." ===
+
<!--Start of the details for the top-of-table heading-->
 +
|+style="background:white; color:black"|''''' '''''
  
 +
<!--Start the first row and add row formats-->
 +
|-align="center"
 +
 
 +
<!--Start of individual cell details for the first row-->
 +
|[[Image:ButtonWall_001.png|border|400px|none]]
  
[[File:Redelivery_002.png|400px|A close-up of the menu in question.]]
+
<!--Start of a second row and add formats-->
 +
|-align="center" valign="top"
  
 +
<!--Start of individual cell details for the second row-->
 +
|width="100"|'''First, visit the [http://maps.secondlife.com/secondlife/Karoastoff/135/232/401 K.R. Engineering store] and locate the gear-shaped buttons beside the front door.'''
 +
|}
  
=== At the top of the redelivery page, you will see some important information. Below that, you will see a list of all the games that you own under the heading "Gaming.SL Purchased Games." ''You can ignore this section, as you cannot request a redelivery of a gaming license.'' Instead, look at the next list, which contains all of your "Gaming.SL Purchased Themes." (In the image below, they are surrounded by a yellow box). Here you will see every mesh theme that you own, including the Classic wooden table.  ===
 
  
[[File:Redeliveryinstore1.png|400px]]
+
<!--Table-based gallery of images-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Help:Table-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Web_colors-->
  
 +
<!--Start of table definition-->
 +
{|style="background:darkgray; border:1px solid dimgray;color:white" border="0" height="230" align="center" valign="bottom" cellpadding=10px cellspacing=0px
  
=== Click on the name of the theme you would like to have redelivered to you. If your request is received, you will see the following message. ===
+
<!--Start of the details for the top-of-table heading-->
 +
|+style="background:white; color:black"|''''' '''''
  
[[File:Redeliveryinstore2.png|400px]]
+
<!--Start the first row and add row formats-->
 +
|-align="center"
 +
 
 +
<!--Start of individual cell details for the first row-->
 +
|[[Image:Redelivery_002.png|border|400px|none]]
  
 +
<!--Start of a second row and add formats-->
 +
|-align="center" valign="top"
  
=Gaming.SL Live Redelivery=
+
<!--Start of individual cell details for the second row-->
 +
|width="100"|'''Next, click on the button that says Redeliver. A menu will appear on your screen inviting you to visit our redelivery page. Click on the link itself, or click the button that says "Go to page."'''
 +
|}
  
==Can I use my Gaming.SL Live account to request redelivery without visiting the store?==
 
  
Absolutely! In order to access this feature, you will need to have an active Gaming.SL Live account. You can learn more about Gaming.SL Live accounts [http://wiki.karstenrutledge.com/index.php?title=Gaming.SL_Live on this page], and detailed instructions on how to create an account or change your password [http://wiki.karstenrutledge.com/index.php?title=Managing_Your_Gaming.SL_Live_Password here].
+
<!--Table-based gallery of images-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Help:Table-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Web_colors-->
 +
 
 +
<!--Start of table definition-->
 +
{|style="background:darkgray; border:1px solid dimgray;color:white" border="0" height="230" align="center" valign="bottom" cellpadding=10px cellspacing=0px
 +
 
 +
<!--Start of the details for the top-of-table heading-->
 +
|+style="background:white; color:black"|''''' '''''
 +
 
 +
<!--Start the first row and add row formats-->
 +
|-align="center"
 +
 
 +
<!--Start of individual cell details for the first row-->
 +
|[[Image:Redeliveryinstore1.png|border|400px|none]]
 +
 
 +
<!--Start of a second row and add formats-->
 +
|-align="center" valign="top"
 +
 
 +
<!--Start of individual cell details for the second row-->
 +
|width="100"|'''At the top of the redelivery page, you will see some important information. Below that, you will see a list of all the games that you own under the heading "Gaming.SL Purchased Games." ''If you click on any game title, you will receive a redelivery of your Classic wooden table.'' In addition, a complete list of the themes you own can be found under the "Gaming.SL Purchased Themes" heading. (In the image above, the theme list is surrounded by a yellow box).'''
 +
|}
 +
 
 +
 
 +
<!--Table-based gallery of images-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Help:Table-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Web_colors-->
 +
 
 +
<!--Start of table definition-->
 +
{|style="background:darkgray; border:1px solid dimgray;color:white" border="0" height="230" align="center" valign="bottom" cellpadding=10px cellspacing=0px
 +
 
 +
<!--Start of the details for the top-of-table heading-->
 +
|+style="background:white; color:black"|''''' '''''
 +
 
 +
<!--Start the first row and add row formats-->
 +
|-align="center"
 +
 
 +
<!--Start of individual cell details for the first row-->
 +
|[[Image:Redeliveryinstore2.png|border|400px|none]]
 +
 
 +
<!--Start of a second row and add formats-->
 +
|-align="center" valign="top"
 +
 
 +
<!--Start of individual cell details for the second row-->
 +
|width="100"|'''If you would prefer to have another theme redelivered, click on its name in the list. If your request goes through, you will receive the above confirmation message.'''
 +
|}
 +
<br>
 +
 
 +
=Gaming.SL Live Redelivery Instructions=
 +
<br>
 +
 
 +
<!--Table-based gallery of images-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Help:Table-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Web_colors-->
 +
 
 +
<!--Start of table definition-->
 +
{|style="background:darkgray; border:1px solid dimgray;color:white" border="0" height="230" align="center" valign="bottom" cellpadding=10px cellspacing=0px
 +
 
 +
<!--Start of the details for the top-of-table heading-->
 +
|+style="background:white; color:black"|''''' '''''
 +
 
 +
<!--Start the first row and add row formats-->
 +
|-align="center"
 +
 
 +
<!--Start of individual cell details for the first row-->
 +
|[[Image:Redeliverysite1.png|border|400px|none]]
 +
 
 +
<!--Start of a second row and add formats-->
 +
|-align="center" valign="top"
 +
 
 +
<!--Start of individual cell details for the second row-->
 +
|width="100"|'''Log in to your [https://live.gaming.sl/ Gaming.SL Live] account and locate the link labeled "My Products" on the left of your screen. (In the image above, this link is underlined in yellow.) Click on this link to progress to the product management page.'''
 +
|}
 +
 
 +
 
 +
<!--Table-based gallery of images-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Help:Table-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Web_colors-->
 +
 
 +
<!--Start of table definition-->
 +
{|style="background:darkgray; border:1px solid dimgray;color:white" border="0" height="230" align="center" valign="bottom" cellpadding=10px cellspacing=0px
 +
 
 +
<!--Start of the details for the top-of-table heading-->
 +
|+style="background:white; color:black"|''''' '''''
 +
 
 +
<!--Start the first row and add row formats-->
 +
|-align="center"
 +
 
 +
<!--Start of individual cell details for the first row-->
 +
|[[Image:Redeliverysite2_1.png|border|400px|none]]
 +
 
 +
<!--Start of a second row and add formats-->
 +
|-align="center" valign="top"
 +
 
 +
<!--Start of individual cell details for the second row-->
 +
|width="100"|'''At the top of the page, you'll see every game that you own listed under the heading "Gaming.SL Purchased Licenses." ''You can ignore this section, as you cannot request a redelivery of a gaming license.'' Instead, look at the next list, which contains all of your "Gaming.SL Purchased Themes." (In the image above, they are surrounded by a yellow box).'''
 +
|}
 +
 
  
==I have an account, so how can I put in a redelivery request?==
+
<!--Table-based gallery of images-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Help:Table-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Web_colors-->
  
By following the directions below. You can click on any of the images in order to see a larger version.
+
<!--Start of table definition-->
 +
{|style="background:darkgray; border:1px solid dimgray;color:white" border="0" height="230" align="center" valign="bottom" cellpadding=10px cellspacing=0px
  
=== Log in to your [https://live.gaming.sl/ Gaming.SL Live] account and locate the link labeled "My Products" on the left of your screen. (In the image below, this link is underlined in yellow.)  ===
+
<!--Start of the details for the top-of-table heading-->
 +
|+style="background:white; color:black"|''''' '''''
  
[[File:Redeliverysite1.png|400px|The link in question.]]
+
<!--Start the first row and add row formats-->
 +
|-align="center"
 +
 
 +
<!--Start of individual cell details for the first row-->
 +
|[[Image:Redeliverysite3.png|border|400px|none]]
  
 +
<!--Start of a second row and add formats-->
 +
|-align="center" valign="top"
  
=== Click this link, which will take you to your product management page. At the top of the page, you'll see every game that you own listed under the heading "Gaming.SL Purchased Licenses." ''You can ignore this section, as you cannot request a redelivery of a gaming license.'' Instead, look instead at the next list, which contains all of your "Gaming.SL Purchased Themes." (In the image below, they are surrounded by a yellow box). Here you will see every mesh theme that you own, including the Classic wooden table. ===
+
<!--Start of individual cell details for the second row-->
 +
|width="100"|'''In addition to any special themes you've purchased, you'll see your Classic wooden table. You can request a redelivery of any theme you own by clicking the "Redeliver" button located to the right of it. In the image above, one of these buttons is underlined in yellow.'''
 +
|}
  
[[File:Redeliverysite2_1.png|400px|A close-up of the menu in question.]]
 
  
 +
<!--Table-based gallery of images-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Help:Table-->
 +
<!--Ref: See http://en.wikipedia.org/wiki/Web_colors-->
  
=== In addition to any special themes you've purchased, you'll see your Classic wooden table. You can request a redelivery of any theme you own by clicking the "Redeliver" button located to the right of it. In the image below, this button is underlined in yellow. ===
+
<!--Start of table definition-->
 +
{|style="background:darkgray; border:1px solid dimgray;color:white" border="0" height="230" align="center" valign="bottom" cellpadding=10px cellspacing=0px
  
[[File:Redeliverysite3.png|400px]]
+
<!--Start of the details for the top-of-table heading-->
 +
|+style="background:white; color:black"|''''' '''''
  
 +
<!--Start the first row and add row formats-->
 +
|-align="center"
 +
 
 +
<!--Start of individual cell details for the first row-->
 +
|[[Image:Redeliveryinstore2.png|border|400px|none]]
  
=== If you are successful, you will see the following message. ===
+
<!--Start of a second row and add formats-->
 +
|-align="center" valign="top"
  
[[File:Redeliveryinstore2.png|400px]]
+
<!--Start of individual cell details for the second row-->
 +
|width="100"|'''If your request goes through, you will receive the above confirmation message.'''
 +
|}

Revision as of 03:18, 4 December 2019

Redelivery Basics

Are all of your products available for redelivery?

At the moment, only our copy/no-trans mesh game systems and themes are available for automated redelivery. You will not be able to request a redelivery of:

  • Any older model, no-copy/trans prim game table.
  • Any two-person game (such as Khet, Mancala, or Senet).
  • Your game licenses (the game licenses are data in the cloud, so there is nothing to redeliver).

I've lost track of my old prim game table. How can I get a redelivery?

In order to receive an updated replacement, you will have to use the Migration function in our store. Please see this article for more information and detailed instructions.

I can't find my two-player game. What can I do?

If you've lost track of one of your two-player games, please contact VelvetPurrsons. She will be happy to assist you. You may also want to consult our FAQ, which contains some helpful hints on how to find returned or misplaced objects.

I've lost track of all of my mesh game systems and license information. If I request a redelivery of my Classic table or another mesh theme, will it include all of my game licenses?

As long as you successfully migrated your games or purchased them after K.R. Engineering switched to the licensing system, any of your mesh tables or themes will be able to access your entire game library. Therefore, if you have lost track of all of your purchases, getting a redelivery of your Classic mesh table or one of our mesh themes will allow you to play every game that you currently own.

Can I use my Gaming.SL Live account to request redelivery without visiting the store?

Absolutely! In order to access this feature, you will need to have an active Gaming.SL Live account. You can learn more about Gaming.SL Live accounts on this page, and detailed instructions on how to create an account or change your password here.

How can I get an in-store or Gaming.SL Live redelivery of my mesh game system?

By following either set of directions below. You can click on any of the images in order to see a larger version.

In-store Redelivery Instructions



ButtonWall 001.png
First, visit the K.R. Engineering store and locate the gear-shaped buttons beside the front door.


Redelivery 002.png
Next, click on the button that says Redeliver. A menu will appear on your screen inviting you to visit our redelivery page. Click on the link itself, or click the button that says "Go to page."


Redeliveryinstore1.png
At the top of the redelivery page, you will see some important information. Below that, you will see a list of all the games that you own under the heading "Gaming.SL Purchased Games." If you click on any game title, you will receive a redelivery of your Classic wooden table. In addition, a complete list of the themes you own can be found under the "Gaming.SL Purchased Themes" heading. (In the image above, the theme list is surrounded by a yellow box).


Redeliveryinstore2.png
If you would prefer to have another theme redelivered, click on its name in the list. If your request goes through, you will receive the above confirmation message.


Gaming.SL Live Redelivery Instructions



Redeliverysite1.png
Log in to your Gaming.SL Live account and locate the link labeled "My Products" on the left of your screen. (In the image above, this link is underlined in yellow.) Click on this link to progress to the product management page.


Redeliverysite2 1.png
At the top of the page, you'll see every game that you own listed under the heading "Gaming.SL Purchased Licenses." You can ignore this section, as you cannot request a redelivery of a gaming license. Instead, look at the next list, which contains all of your "Gaming.SL Purchased Themes." (In the image above, they are surrounded by a yellow box).


Redeliverysite3.png
In addition to any special themes you've purchased, you'll see your Classic wooden table. You can request a redelivery of any theme you own by clicking the "Redeliver" button located to the right of it. In the image above, one of these buttons is underlined in yellow.


Redeliveryinstore2.png
If your request goes through, you will receive the above confirmation message.