Difference between revisions of "Redelivery"

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(Gaming.SL Live Redelivery Instructions)
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|width="100"|'''At the top of the page, you'll see every game that you own listed under the heading "Gaming.SL Purchased Licenses." ''You can ignore this section, as you cannot request a redelivery of a gaming license.'' Instead, look at the next list, which contains all of your "Gaming.SL Purchased Themes." (In the image above, they are surrounded by a yellow box).'''
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|width="100"|'''At the top of the page, you'll see every game that you own listed under the heading "Gaming.SL Purchased Licenses." (In the image above, this section is highlighted in green.) ''Clicking on the game titles in this section will do nothing, and will not schedule a redelivery.'' Instead, you will need to look at the list highlighted in yellow, which contains all of your "Gaming.SL Purchased Themes."'''
 
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|width="100"|'''In addition to any special themes you've purchased, you'll see your Classic wooden table. You can request a redelivery of any theme you own by clicking the "Redeliver" button located to the right of it. In the image above, one of these buttons is underlined in yellow.'''
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|width="100"|'''In addition to any special themes you've purchased, you'll see your Classic wooden table listed in this section. You can request a redelivery of any theme you own by clicking the "Redeliver" button located to the right of it. In the image above, one of these buttons is underlined in yellow.'''
 
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Revision as of 03:32, 4 December 2019

Redelivery Basics

Are all of your products available for redelivery?

At the moment, only our copy/no-trans mesh game systems and themes are available for automated redelivery. You will not be able to request a redelivery of:

  • Any older model, no-copy/trans prim game table.
  • Any two-person game (such as Khet, Mancala, or Senet).
  • Your game licenses (the game licenses are data in the cloud, so there is nothing to redeliver).

I've lost track of my old prim game table. How can I get a redelivery?

In order to receive an updated replacement, you will have to use the Migration function in our store. Please see this article for more information and detailed instructions.

I can't find my two-player game. What can I do?

If you've lost track of one of your two-player games, please contact VelvetPurrsons. She will be happy to assist you. You may also want to consult our FAQ, which contains some helpful hints on how to find returned or misplaced objects.

I've lost track of all of my mesh game systems and license information. If I request a redelivery of my Classic table or another mesh theme, will it include all of my game licenses?

As long as you successfully migrated your games or purchased them after K.R. Engineering switched to the licensing system, any of your mesh tables or themes will be able to access your entire game library. Therefore, if you have lost track of all of your purchases, getting a redelivery of your Classic mesh table or one of our mesh themes will allow you to play every game that you currently own.

Can I use my Gaming.SL Live account to request redelivery without visiting the store?

Absolutely! In order to access this feature, you will need to have an active Gaming.SL Live account. You can learn more about Gaming.SL Live accounts on this page, and detailed instructions on how to create an account or change your password here.

How can I get an in-store or Gaming.SL Live redelivery of my mesh game system?

By following either set of directions below. You can click on any of the images in order to see a larger version.

In-store Redelivery Instructions



ButtonWall 001.png
First, visit the K.R. Engineering store and locate the gear-shaped buttons beside the front door.


Redelivery 002.png
Next, click on the button that says Redeliver. A menu will appear on your screen inviting you to visit our redelivery page. Click on the link itself, or click the button that says "Go to page."


Redeliveryinstore1.png
At the top of the redelivery page, you will see some important information. Below that, you will see a list of all the games that you own under the heading "Gaming.SL Purchased Games." If you click on any game title, you will receive a redelivery of your Classic wooden table. In addition, a complete list of the themes you own can be found under the "Gaming.SL Purchased Themes" heading. (In the image above, the theme list is surrounded by a yellow box).


Redeliveryinstore2.png
If you would prefer to have another theme redelivered, click on its name in the list. If your request goes through, you will receive the above confirmation message.


Gaming.SL Live Redelivery Instructions



Redeliverysite1.png
Log in to your Gaming.SL Live account and locate the link labeled "My Products" on the left of your screen. (In the image above, this link is underlined in yellow.) Click on this link to progress to the product management page.


Redeliverysite2 1.png
At the top of the page, you'll see every game that you own listed under the heading "Gaming.SL Purchased Licenses." (In the image above, this section is highlighted in green.) Clicking on the game titles in this section will do nothing, and will not schedule a redelivery. Instead, you will need to look at the list highlighted in yellow, which contains all of your "Gaming.SL Purchased Themes."


Redeliverysite3.png
In addition to any special themes you've purchased, you'll see your Classic wooden table listed in this section. You can request a redelivery of any theme you own by clicking the "Redeliver" button located to the right of it. In the image above, one of these buttons is underlined in yellow.


Redeliveryinstore2.png
If your request goes through, you will receive the above confirmation message.